Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Cancer Information and Population Health Resource (CIPHR) develops and maintains comprehensive and prospectively linked population-based datasets for cancer research. Analytic staff are available to provide support to researchers from development of the initial research question, gathering preliminary data for grant applications through cohort discovery, statistical analysis, and manuscript writing. CIPHR also maintains a team of systems developers who serve as a resource for the cancer center on data privacy, computer security, and management of large and sensitive datasets and development of web systems to best leverage the data resource.
| Chris Baggett | Faculty Director | 919-962-5352 | cbaggett@email.unc.edu |
| Laura Green | Research Program Manager | 919-962-5367 | legreen@email.unc.edu |
| Ciearro Faulk | Systems Development Lead | 919-962-5389 | ciearro.faulk@unc.edu |
| Hours | Location |
|
Monday - Friday 9 AM - 5 PM
|
101 East Weaver Street Suite 223 Carrboro, NC 27510 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| CIPHR Core |
ciphr@unc.edu
|
