ALERT

* * * Important Update for iLab Users * * *

Migration Status: The support system migration has been paused. As of now, we do not have an exact date for when the migration will continue and timing is still to be determined. We will provide updates here as soon as possible.

The ‘Help’ link in iLab now redirects to ilab-support@agilent.com as part of our support system transition. For full details, please refer to our Help Site article Submit and Track Support Requests in the Portal.

Upcoming Holiday Closure:
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Respiratory TRACTS Core (RTC)

Overview of Services

The Respiratory TRACTS Core (RTC) provides turnkey services to clinical and biomedical investigators at the University of North Carolina at Chapel Hill as well as off-site investigators. 

Our main focus is kickstarting translational research projects by aiding investigators in:

  • Logistics: study design, methodological planning, and data analysis consulting
  • Sample Management: collection, processing, and storage of biological samples along with dedicated technical personnel for assay performance
  • Analysis: generating data using a wide range of unbiased and targeted approaches and state-of-the-art technologies

Leadership

Matthew Wolfgang | Faculty Director

Mandy Bush | Associate Director

Location and hours of operation

Hours      Location

Monday - Friday
9 am - 5 pm

     385 S Columbia St
     Koury Oral Health- Rm 4405D
     Chapel Hill, NC 27599

Links and Resources

Our core staff has compiled the following technical resources for education and reference purposes: 

Contacts

Name Role Phone Email Location
Mandy Bush
Associate Director
 
919-537-3968
 
mbush43@email.unc.edu
 
385 S Columbia St Koury Oral Health- Rm 4405D Chapel Hill, NC 27599
 

Service list


Search available services: View: by category alphabetically
Analytical (8)
Consultation (1)
Sample Collection/Processing (5)
Technician Labor (1)

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